Exchange/ Return policy
Return/ Exchange Policy
If your order has been delivered and you are not satisfied, we accept return of products within 5 working days at your own cost. Item must be return to us in original packaging, unused an undamaged. Sale items are not eligible for refund if you have a change of mind.
JRKSG reserve the right to reject any items if it does not meet the above conditions and if its no longer in an acceptable condition such as wear and tear, abnormal, misuse, defective, used, etc.
Refund Amount
As shipping is a hard cost we incur from logistics, please note that all delivery costs are non-refundable.
Return Process
Drop us a whatsapp at +65 9455 1148 with your order number, and wait for our customer service representative to get back to you within 1 - 3 working days. Please be reminded that returns with items that do not meet the Return Eligibility conditions will be rejected.
After item is returned to our warehouse, your refund will be processed and you will receive an email notification. Please note that it takes up to 7 working days for the refund to appear in your payment method used. However, for some banks, it will only reflect in your next monthly statement.